Have You Got Five Minutes for Honest Mortgage Advice?

Have You Got Five Minutes for Honest Mortgage Advice?

There’s no such thing as “one size fits all” when it comes to expert mortgage advice, or those who offer it.  Case in point: I recently attended an online networking session at which I was one of two mortgage advisors present.  Even though we both do the same job, I...
Does Mortgage Advice Really Have to Be Dull?

Does Mortgage Advice Really Have to Be Dull?

Recently, I went along to an industry event. As I ordered my coffee, I couldn’t help but notice something.  Dressed in my purple trousers, leopard-print top, and red jacket, I stood out like a sore thumb! The other mortgage advisors looked the way some people might...
When a Mistake Becomes Excellent Customer Service

When a Mistake Becomes Excellent Customer Service

There’s an Eleanor Roosevelt quote that goes: “A woman is like a tea bag – you can’t tell how strong she is until you put her in hot water.” I think this quote can also be applied to customer service, in that you can’t tell how good it is until something goes wrong....
How Can You Offer Fee-Free Mortgage Advice?

How Can You Offer Fee-Free Mortgage Advice?

You and I know that in this life, it’s not often we get something for nothing. This knowledge is often what prompts the first question many potential customers ask me, which is: “What are your fees?” When I reply that we don’t charge a fee for our advice at My...