How Can You Offer Fee-Free Mortgage Advice?

How Can You Offer Fee-Free Mortgage Advice?

You and I know that in this life, it’s not often we get something for nothing. This knowledge is often what prompts the first question many potential customers ask me, which is: “What are your fees?” When I reply that we don’t charge a fee for our advice at My...
When a Mistake Becomes Excellent Customer Service

When a Mistake Becomes Excellent Customer Service

There’s an Eleanor Roosevelt quote that goes: “A woman is like a tea bag – you can’t tell how strong she is until you put her in hot water.” I think this quote can also be applied to customer service, in that you can’t tell how good it is until something goes wrong....